To return the Product, you can simply specify: To receive a refund to your bank card, you need to fill out a "Return Request" form, which will be sent to you by the company upon request via Email, and send it along with a copy of your passport to the address Sprut-shop@yandex.ru. The refund will be made to your bank card within 21 (twenty-one) business days from the receipt of the "Return Request" form by the Company. The refund amount will be equal to the purchase price. The processing time for the Request and refund starts from the moment the Company receives the Request and is counted in business days, excluding holidays and weekends.